We always welcome feedback (good and bad) about any aspect of the Aurora Project. Please let us know about anything that you particularly liked, any suggestions you have for improving our programs, or any complaints you have about our programs or the Aurora Project in general.
We have provided contact details and a process for providing feedback and making complaints below

You are welcome to write to Richard Potok (Director) with suggestions or with positive feedback or click here to email your feedback.

Advice

If at any time you are having a problem, need some advice or want to talk to someone about your internship, please contact:

	Kirsty Pitot: Student Placement Officer on (02) 9385 9049
	Kim Barlin: Manager, Student Placements on (02) 9385 9052

or click here to email our Placements Team.

 
Complaints and Feedback

Below is an outline of the process for making a complaint or providing us with feedback about the internship program or about any other aspect of the Aurora Project. This provides an opportunity for us to obtain valuable information from you about the program and for us to identify and attempt to resolve any problem or concern as it arises. It also helps us to ensure that we are providing high quality services.

Step 1 If you have any suggestions, complaints or concerns, the first step is to contact the relevant staff member at the Aurora Project – such as the person you usually deal with – where this is appropriate and you feel comfortable doing this. This person will be happy to discuss the matter with you and will attempt to resolve any complaint or concerns you may have.

Step 2 Alternatively to discuss your complaint or concern or to provide us with feedback or suggestions. We will attempt to resolve any complaint or concern you may have as quickly and effectively as possible. You can contact: Kirsty Pitot: Student Placement Officer on (02) 9385 9049 Kim Barlin: Manager, Student Placements on (02) 9385 9052 or click here to send an email. In most cases we will attempt to resolve your complaint within 2 weeks of its receipt.

Step 3 If your complaint or concern remains unresolved or you are dissatisfied with how your complaint was handled please write to: Richard Potok, Director The Aurora Project University of New South Wales Cliffbrook Campus NSW, 2052 Please include details of your complaint and any specific outcome that you are seeking. This will help us attempt to resolve your complaint. We will acknowledge your letter of complaint within 7 days of its receipt. We will endeavour to respond to your complaint in detail within 4 weeks of its receipt. If it appears it may take longer than 4 weeks to look into and respond to your complaint, we will contact you to let you know and provide you with an estimated time frame for dealing with your complaint.